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Frequently Asked Questions

We are highly experienced building inspectors

If you don't find the answers to your questions below please contact us and we will be happy to discuss your questions.
Our thermographers are certified to minimum Level 1 standards as specified by the Infrared Training Centre (ITC) and have other trade certifications. Our licensed electrician is a member of the Master Electricians of NZ and our builder is a Licensed Building Practitioner with over over 35 years experience. 

How do I know if the inspection will help me?

Some other inspection companies don’t understand the science behind Thermal Imaging. Please don't hesitate to contact us with any questions.  We will explain the whole process of the thermal, infrared inspection to you with regard to your particular situation and help you plot a solution.  

How long does it take and what are the fees?

Before we leave to inspect a site a cost estimate is approved by the client.
An average residence can be inspected in 1.5 hours to 2 hours with 2 more hours for report generation. On large homes or commercial projects, it can be quite a bit longer depending on the nature of the inspection.

Is my report confidential?

Yes. We take our clients confidentiality seriously. All findings and records are not passed on to any 3rd parties unless requested in writing. 

Is infrared thermal imaging safe for people and buildings

Yes, as safe as any camera.  Used in the medical industry for many years.
Thermal imaging is the leading non-destructive, non-invasive form of inspections available today. We can discuss options and on request provide a more invasive inspection.

How does infrared thermal imaging detect moisture?

An infrared camera will show a thermal anomaly and the presence of moisture is confirmed using a pin less, non invasive moisture meter. Other inspection companies may provide a moisture test using the same non invasive moisture meter.  They simple cannot reach and test every area in the house. How do they test a 3m high ceiling? THEY DON’T!  A Heat Seekers Thermal Imaging Inspection allows us to scan more areas and identify anomalies present not visible to the naked eye so we are confident we are providing a more accurate inspection.

What will you see?

Good question...  It depends on the site, how it was constructed and the conditions surrounding the inspection including the temperature, location etc.  We guarantee that we will see a lot more than any other inspector using just their naked eyes. We make the invisible visible.  Please contact me with your situation and I will have a good idea based on the information you report.

Can thermal imaging cameras see through walls?

The basic answer is no. Although it appears as if you are seeing through the walls, you are actually seeing the temperature changes on the wall due to materials, moisture, etc directly on or behind the wall.

To a Certified Thermographer this provides very valuable information while providing a Comprehensive Building / Thermal Imaging Inspection. To others, this is technology they just don’t understand!